SHIPPING & RETURNS
Delivery Information
Welcome to Rootrave's Delivery Information section. Here, we provide clear details about our shipping methods, packaging, and associated costs. Our aim is to ensure transparency and build trust with our customers. We want you to feel confident and informed throughout your shopping experience with us.
Nationwide Delivery takes 2-3 days - with a possible additional 48hrs if you are in an outlying area.
International Shipping by Airfreight ensures a 3-10 day delivery. Please be advised some countries add a parcel cost to its recipient.
All purchases are traceable within 1-12hrs of purchase with the issued tracking number.
We partner with reliable carriers to ensure safe and timely delivery of your order, locally or worldwide. You can track your package and rest assured it will arrive on time.
Refund & Exchange Policy
On the highly unlikely bout that you are unhappy with your purchase, refunds are solely issued on the premise of damage and are issued as credit on our online store to the value of your purchased items only. All communicated delivery related malpractices will be covered, as a result; shipping is on us! However, any defects are highly advised to be reported within 48hrs of receipt for us to proceed with a timely resolution to put you at ease with your shopping experience.